DLC leader, Patrick Pillay, and DLC activists are seen with visibly stressed pensioner, S Ramkissoon Singh, and his wife.
Democratic Liberal Congress leader, Cllr Patrick Pillay, denounced the unfair treatment of ratepayers when charges in their utility bills are incorrect and is not a true reflection of their water and electricity consumption costs.
After two years of the implementation of the Revenue Management Systems, ratepayers and pensioners are still faced with the challenges of incorrect billing, more especially in the incorrect electricity and water meter readings.
When 74-year-old pensioner, Ramkissoon Singh, and his 69-year-old pensioner wife, received their electricity account last month, they were not prepared for the shock of the huge account.
Singh said that he and his wife were traumatised and had no idea how to deal with the huge account.
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“When we went to the municipal offices in Phoenix, we were told that we must pay our account. Failing to get any positive responses from the Municipal offices, we approached the always helpful and considerate DLC offices for assistance. We are really grateful for the the intervention and are pleased that something will now be done about our huge account,” said Singh.
Pillay said that when the Singh’s approached his office, they were really stressed and could not contain their emotions.
“I was very worried about the state of their health and immediately my DLC activist and I attended to their emotional state of minds and calmed them down. Upon analyzing the account, I picked up that there was an incorrect meter reading that was captured and resulted in their account escalating to over R2, 000. I made strong representations with Treasury to immediately investigate and make the necessary adjustments and reversals,” said Pillay.