Cllr Annipen alongside a burst water pipe in the Phoenix area.
Minority Front councillor, Jonathan Annipen has challenged the eThekwini Municipality to review its response time in attending to burst water pipes.
The city loses thousands of litres of water each financial year which amounts to millions of rands.
This is largely due to the fact that there is a delay in response time on the part of the city.
“I was recently called to a site by irate customers, who had made several calls to the municipality to report a burst water pipe but to no avail,” he said.
ALSO READ: Phoenix pensioner’s water supply reconnected after 10 years
The customers claimed that it had taken about five hours before a plumber came out on scene.
“I had to personally call officials to get an update because the staff at call centre were rude, inefficient and unskilled to respond to my questions,” he further stated.
Cllr Annipen said that annually, the auditor generally criticises the city for this form of financial loss.
“It seems that the city has no intention of addressing the matter. I will be writing to council to get the relevant stats before pursuing the matter further,” he concluded.