*Towing can be costly. If you are not in a financial position to pay a large once-off fee for towing we would advise vehicles owners to explore options which cover these costs.*
Among the tips to motorists in relation to towing services are:
📞If you are involved in an incident and are able to do so, contact your insurer first; don’t let someone else contact them on your behalf,
⚖It is your right to choose a tow truck driver, not anyone else’s. This only applies if you are able to contact them. If you are incapacitated, police or emergency personnel on the scene will make a decision on who should tow your vehicle,
📖Always check and read any documentation carefully before signing anything,
☎If you are insured, contact your insurance provider for advice,
📲If your insurance includes cover for towing, contact the emergency number provided with your cover,
📝Get all the relevant information from the tow truck operator before allowing him to move your vehicle. This should include their name, company name, company registration or association registration number, contact number and physical address (and address of their storage yard if it is different to their physical address), and the registration number of the vehicle. If possible, take a photograph of your vehicle with the tow truck before it leaves,
🧾Establish upfront, and in writing if possible, how much the service is going to cost (including per kilometer rates), and how much any storage costs will be, especially if you do not have any cover.
💷If a receipt is issued, ensure that no future cost can be added for towing fees or sub-contracting a roll-back without your consent
💍Remove all valuables (External Speaker with Amplifiers, Security and Dash Cameras) from your vehicle before it is towed, ensure they the tow operator ticks all the blocks on the check list and if possible take a photo of it (remember to check everywhere), and,
🛰Contact the AA for assistance, if you are a Member.
It is important for motorists to understand they are in charge of the vehicles, and that they do not have to be intimidated into doing anything they don’t want to do. Being covered by insurance is the best option, but even without it, no-one has the right to take your vehicle without your consent
Motorists have rights and they must enforce these if they are able to